We're available 24/7 to provide steady, practical guidance when you need it most.
We're very sorry for your loss. When someone passes away, it's natural to feel uncertain about what comes next.
If your loved one has passed at home, a doctor will need to be called to confirm the death. If they were in a hospital or aged care facility, the staff will help guide you through the first steps. Emergency services can also assist if needed.
Once this has taken place, you can contact our Toowoomba team at any time. We'll calmly explain what happens next and arrange to bring your loved one into our care.
We have extensive experience arranging services that honour a wide range of faiths, traditions and cultural backgrounds.
Spend quiet time with your loved one before the service. We can arrange a viewing at our chapel for close family and friends.
We'll guide you through the options and handle the necessary arrangements, including coordinating with local cemeteries and crematoria.
Gather family and friends to share memories and support one another. We can assist with venue selection, catering and logistics.
Compile your favourite photos, videos and stories of your loved one to play at the service or reception.
Include those who can’t attend in person with live-streaming and recording options.
If your loved one needs to be transported within Australia or overseas, we can help manage the arrangements with care.
Our skilled team will walk alongside you with care and attention to detail, helping you arrange a farewell that feels right.
As soon as we hear from you, we'll talk you through the next steps and arrange to bring your loved one into our care.
When you're ready, we'll sit down with you at our Herries Street funeral home to understand your wishes and begin putting a service together.
Your dedicated funeral director will be present on the day to look after every detail – ensuring the service unfolds smoothly and as planned.
We remain available after the service to help with practical matters and connect you with additional support if needed.
Toowoomba is home to families from many different backgrounds. We'll work with you to plan a service that reflects your cultural traditions, beliefs and values.
Often the smallest details make a farewell truly meaningful. We’ll help you personalise the service to reflect your loved one's life.
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We offer a range of urns and memorial options to suit your family's preferences.
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Choose from a wide selection of styles, materials and finishes, including eco-friendly options.
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Personalise a coffin with photos, artwork, poems or messages that celebrate your loved one's passions and personality.
They are very good at their job.
I found David to be very astute at reading people and assessing needs.
He was compassionate kind and treated me like an individual. I felt as though he saw me as a human being not just a client.Very refreshing and confidence inspiring.
David was kind & caring and treated us with dignity and respect and understands the grieving process.
There's no fixed timeframe. Many families hold services within a few days, while others allow more time for planning, travel or personal reasons. We'll help you find a timeline that suits your family.
You may wish to bring:
a preferred date
burial or cremation preferences
venue ideas
details for the funeral notice
information for registration
clothing or personal items
a recent photograph.
You don't need to have everything sorted – we'll guide you through each step.
Services can be held at our Herries Street chapel, or at a range of local venues including Toowoomba City Church, Saint Luke's Church, St Stephen's Toowoomba Uniting Church, St Patrick's Cathedral, the Toowoomba Garden of Remembrance, a park, club or private residence.
No. A viewing is a personal choice and entirely up to you and your family.
Yes. Services can be live-streamed and recorded for family and friends who are unable to attend in person.
Costs vary depending on the type of service and the choices you make. We provide clear, itemised pricing so you can make informed decisions with confidence.
Contact us 24/7. We’re here to provide gentle, helpful support when you need it most.
